Frequently Asked Questions
Everything you need to know about your AJAZZ gear and orders.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-7 business days, while international orders can take between 7-21 business days depending on the destination and customs processing.
What is your return policy for electronic peripherals?
We offer a 30-day return policy for all unused products in their original packaging. If you experience a technical defect, please contact our support team for a warranty claim.
Do AJAZZ keyboards and mice come with a warranty?
Yes, all AJAZZ hardware includes a 1-year limited warranty covering manufacturing defects and functional failures under normal use conditions.
Where can I download the latest drivers and software?
You can find the latest firmware and driver updates on our official 'Downloads' page. Simply search for your specific model number to find the compatible software.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are AJAZZ mechanical keyboards hot-swappable?
Many of our newer models feature hot-swappable PCBs. Please check the 'Specifications' section on the individual product page to confirm if a specific model supports switch swapping.