Returns & Exchanges
At AJAZZ, we stand behind the quality of our gaming peripherals and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your high-performance hardware, we are committed to making the exchange or refund process seamless.
Initiate Your Request
Contact our customer support team with your order number and product details to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all cables, keycaps, and accessories that were included in the box.
Ship the Item
Affix the provided shipping label and drop off the package at any authorized carrier location, ensuring you keep a copy of your tracking number.
Quality Inspection & Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing